Refund policy
Return & Refund Policy
At Idaho Sewing & Vacuum Superstore, we take pride in the products we offer. We do not offer refunds for change-of-mind purchases. Please review our exchange, store credit, and final-sale policies before purchasing.
Exchanges & Store Credit
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Eligible items may be exchanged or returned for store credit within 30 days of purchase.
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Items must be unused, in original condition, and accompanied by the original receipt or online order confirmation.
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In-store purchases should be brought to our store for assistance.
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For online purchases, please contact us before mailing anything back. Prior approval is required for all mailed exchanges or store-credit requests.
Online Orders
If you have a concern about an online purchase, please call (208) 338-0144 or email support@idsewvac.com. We’ll review your request and explain the available options.
Approved exchanges or store-credit requests must meet the eligibility requirements above. Customers are responsible for return postage on approved change-of-mind requests. Please do not mail items back without contacting us first.
All final-sale exclusions below apply to both in-store and online purchases.
Final-Sale Items
The following items are final sale and are not eligible for change-of-mind returns, exchanges, or store credit:
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Fabric
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Kits
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Block of the Month programs
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Patterns
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Books
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Batting
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Material cut by yardage
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Used products
Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or different from what you ordered, please contact us at (208) 338-0144 or support@idsewvac.com so we can review the issue and arrange an appropriate resolution. Please contact us before mailing the item back.
Questions Before Purchasing
Please review product details carefully before completing your purchase. If you have questions about an item or whether it will meet your needs, our staff is happy to help.
Thank you for supporting our locally owned, family business—we truly appreciate you!